Refund Policy

TrendTada sells digital credits for making AI videos. Payments are processed by Waffo Pancake, our Merchant of Record, and credits reach your account as soon as payment is confirmed. This page explains when we refund, how failed videos work and how to cancel. Questions: support@trendtada.com.

What you can buy

• One-time credit packs: charged once, never renew, and the credits don't expire.
• Monthly or yearly subscriptions: renew automatically until you cancel. Credits arrive monthly, even on yearly plans. Each batch is valid for 30 days and doesn't roll over.

Current prices are on the Pricing page.

When we refund

• Double charge: we refund the duplicate payment in full.
• Credits not delivered: if you paid and the credits never arrived and we can't fix it, we refund that payment in full.
• A problem on our side: if a verified fault on our side stopped you from using what you paid for, we restore your credits or give a partial or full refund.
• Your legal rights: if the law where you live gives you a right to cancel or a refund, such as a withdrawal right in the EU or UK, that right still applies.

Ask soon. Some refunds can only be issued within a limited time after the charge, so please contact us as soon as you notice a problem.

When we usually don't

• Credits already used, including on a video you didn't like. AI results vary, so look at the examples and photo tips on each effect page before you generate.
• Unused credits or a change of mind are not refundable on their own, unless the law says otherwise.
• Accounts closed for breaking our Terms.

Failed videos

When you start a video, its credits are held. If the task finishes, they are spent. If it ends in failure, they go straight back to your balance. This is a credit return, not a card refund, and it doesn't extend a subscription batch's 30-day expiry. A task that is still processing hasn't failed. If a status looks wrong, send us the task ID.

Cancelling a subscription

Cancel anytime in Settings → Billing. Your plan stays active until the end of the current billing period, then stops renewing, so you won't be charged again. The current period is not refunded, and credits already issued keep their 30-day expiry.

How to ask for a refund

Email support@trendtada.com from your account email with:

• your order or invoice ID
• the task ID, if it's about a video
• what happened

Never send passwords or card numbers. Approved refunds are issued through Waffo Pancake to the original payment method. Card refunds usually take 3–10 business days to appear, depending on your bank.

If you don't recognize a charge, please contact us before disputing it with your bank. Credits from a disputed payment may be paused while it is reviewed.

See also our Terms of Service and Privacy Policy.